How can we help?
Where do you ship your products?
We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to P.O. boxes and APO/FPO/DPO addresses. Our standard shipping is United Parcel Service (UPS), however we also ship via United States Postal Service (USPS). Certain products have transportation restrictions or must be shipped via freight. Contact a retail store if you have questions about shipping.
What are your shipping charges?
Standard shipping is free on orders over $100, except for special shipments requiring freight or oversized/non-standard packaging. For orders under $100, shipping is calculated based on the actual weight of the boxed product(s) as tabulated by UPS. An additional packaging/handling fee may be assessed for some orders. Please let us know at the time of your order if you have a shipping preference. We will determine the best shipping method based on your address and the type/size/weight of the product being shipped.
Do you deliver?
Yes, we deliver and install orders within a 2 hour radius from one of our retail locations. For custom signage, delivery is included in most of our quotes that include installation.
How long will my shipment take to arrive?
Shipping times will vary based on your location and the carrier selected to deliver your order. If you select expedited shipping we guarantee shipment of product within 24 hours. All online orders originate from our warehouse in Gardiner, Maine. We ship US Postal Service orders via USPS Parcel Select, which varies from 2-8 business days depending on your location. Shipping times for UPS orders can be estimated using the following UPS Zone Map:
My order arrived but was damaged in transit. What do I do?
First, do not discard the product or any packaging materials. According to UPS claims rules, the damaged product and its packaging materials must be returned to us so we can provide them to UPS for inspection. Contact us via phone or email to discuss return shipping or pickup. A replacement product will be sent at no charge to you. If the damaged product is not returned to us within 10 business days, your credit card will be charged for the additional product and shipping charges.
My order arrived but I received the wrong product. What do I do?
Confirm your order by comparing your online invoice, your packing slip, and the product that was delivered. If these do not match, contact us via email or telephone with your order number. A photo of the product you received is also helpful. Our staff will issue you a return authorization and discuss return shipping. A new product will be sent out to you.
How do I return damaged/incorrect product?
Contact our staff via email or phone to discuss the situation. For valid returns we will issue you a “call tag”. This is a special type of shipping label that allows the product to ship back to us at no cost to you. We can email you a printable call tag or mail one to your mailing address on file. Return the product to us in it’s original packaging.
I like one of your standard products, but can it be customized with a personalized message?
Yes! We design and fabricate our products in-house, so we can offer custom signage design and fabrication services for most of the products we offer. Contact one of our retail shops for pricing and turn-around times.
I want to buy from you but I do not use credit cards. How else can I pay?
In addition to major credit cards, we accept cash, check, money order, and cashier’s checks. Money order and cashier’s check orders will ship immediately upon receipt of payment. Orders paid by check must be prepaid. The order will ship when the check clears our bank (usually 2-5 business days from receipt). Cash transactions should be conducted in one of our retail shops. Companies, non-profit organizations, and municipal organizations can apply for a standing account.
When I shop your site, my shopping cart is always empty. What is happening?
I found the same product at a lower price on a different site. Will you match competitors’ pricing?
Yes! We offer a price match guarantee for any of our standard products. You can feel good that these products were manufactured here in the United States! Note that our website cannot process price matches at checkout. To get a price match, email us with the link to the competitors product, including your telephone number, and we will contact you to complete the transaction.
Do you offer products with recycled content?
All of our aluminum panel products are made with recycled aluminum. Sign panels manufactured with HDPE may contain some recycled plastic content.
Will my product fade in the sun?
You can feel good that your new product will have a long life looking good. We use industry-standard UV-resistant inks and overlaminates to protect printing from ultraviolet light. Product warranties vary based on the product type. Check each product description for warranty information. We honor all manufacturer’s warranties for substrates, frames, inks, and coatings that are incorporated into our products.